Terms and Conditions

Article 1 – Definitions

In these terms and conditions the following terms shall have the following meanings:

Right of withdrawal : the period during which the consumer can cancel the purchase and get his money back.
Consumer : a natural person who acts outside his or her trade, business or profession and who enters into a distance contract.
Entrepreneur : the company or person who offers goods and/or services to consumers via the internet or remotely.
Distance contract : an agreement concluded without the consumer and the entrepreneur being physically present, for example via the internet.

Article 2 – Identity of the Entrepreneur

Imperial Love
Chamber of Commerce number: 95821996
VAT: NL867322123B01
Email: contact@emperialeamore.nl

Article 3 – Application of the Terms and Conditions

These terms and conditions apply to all offers, sales, and agreements between the entrepreneur and the consumer. The consumer will receive these terms and conditions before concluding the agreement, either by email or on another durable medium.

Article 4 – Offers and Entering into an Agreement

All offers, prices, and information about products and services are indicative and subject to change. The agreement is binding when the consumer has accepted the entrepreneur's offer and the entrepreneur has confirmed acceptance via an order confirmation.

Article 5 – Right of withdrawal

The consumer has the right to cancel the purchase without giving any reason within 14 days of receiving the product. To exercise the right of withdrawal, the consumer must inform the entrepreneur in writing of their decision. The product must be returned in its original condition and packaging, to the extent reasonably possible.

Article 6 – Costs upon Cancellation

In the event of cancellation, the consumer is responsible for the return costs, unless otherwise agreed. Refunds will be issued no later than 14 days after receipt of the returned product. The consumer is responsible for the direct costs of returning the product, unless explicitly agreed otherwise.

Article 7 – Exclusion of the Right of Withdrawal

The right of withdrawal is excluded for products that are manufactured according to consumer specifications, can spoil quickly, or are sealed for hygienic reasons and have been opened after delivery.

Article 8 – Price and Payment

All prices include VAT, unless otherwise stated. Payment must be made in the manner indicated during the ordering process. The entrepreneur reserves the right to change the prices of goods and services.

Article 9 – Quality and Warranty

The delivered products must comply with the agreement and the consumer's reasonable expectations. The consumer is entitled to free repair or replacement for defects that occur within two years of delivery, provided they are not caused by improper use.

Article 10 – Delivery and Delays

The goods will be delivered within the agreed timeframe, normally within 30 days, unless otherwise agreed. If delivery is significantly delayed, the consumer can cancel the contract and have their payment refunded.

Article 11 – Duration and Termination of Agreements

Agreements for the supply of goods or services that cover a longer period can be terminated by either party with a notice period of up to one month. The termination must be in writing.

Article 12 – Disputes and Applicable Law

These terms and conditions are governed by Dutch law. Disputes will be resolved by mutual agreement whenever possible. If no solution is found, the dispute may be submitted to the competent court in the Netherlands or to a dispute resolution committee in the consumer's country, in accordance with European consumer law.